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首页 >Travel guide > 欧洲旅游合同条款

欧洲旅游合同条款


欧洲旅游合同条款(Terms and Conditions)

Please read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.


a) Insurance Information

b) Booking Conditions

c) Tour Information

▲ Insurance Information

This policy is for residents of theUKonly (the validity ofUKvisa is longer than 6 months, not including 6 months) and travel from theUKonly.

Travel insurance is an essential issue. You have to have the right cover for you trip. It is compulsory for all clients traveling on these tours to have holiday insurance against loss of money and luggage, medical expenses, cancellation charges in the event of illness prior to departure, etc. Passengers are strongly recommended to take advantage of our special Travel Master Insurance cover which is arranged by Matthew Gerard Travel Insurance Services Ltd, a member of the Association of Travel Insurance Intermediaries Ltd. However, if you are not taking this insurance you must provide us with your independent insurance details.

Premiums (per person)

UK &Ireland(18yrs - 65yrs)

Europe (18yrs to 68yrs)

up to 5 days

8.00

17.00

up to 10 days

10.00

21.00

up to 17 days

11.00

25.00

 

Summary of Cover

Up to Per Person

Cancellation & Curtailment

(to increase to 5,000 additional premium required)

3,000

Medical & Repatriation Expenses

5,000,000

Additional Hospital Benefit

1,000

Personal Accident

25,000

Personal Effects

-Valuables Limit 250

-Single Article Limit 250

-Money (Cash Limit 250)

-Loss of Passport

1,500

Luggage Delay of Personal Effects

100

Personal Liability

2,000,000

Missed Departure

1,000

Delayed Departure Benefit
(After first 12 hours
20 and 10 per full 12 hours thereafter)

100

Legal Expenses

25,000

*The above are maximum benefits. Full terms and conditions are as per the insurance certificate, a copy of which is available on request. For all holidays including by Car/Coach/Sea or Air Travel.

Rating Notes:

AdultsAge at 18 years old and above.

ChildrenAge 2-17 years old in full time education, traveling with adults.

InfantsAge under 2 years old traveling with adults is free of charge.

Senior69-74 Yrs 2 times adult rate75-84 Yrs 3 times adult rate

IPT: All premiums include 17.50% Insurance Premium Tax.

Policy Insurance Certificate with and full policy details will be forwarded to you with invoice and confirmation.


IMPORTANT NOTES

Under the Association of British Insurers General Business Code of Practice, we must draw your attention to important features of your policy including:

Police Document: You should read the document carefully. It gives you full details of what is and is not covered and the conditions of cover.

Conditions, Exclusions and Warranties: Conditions and exclusions apply to individual sections of your policy while general exclusions, conditions and warranties will apply to the whole of your policy.

Health: Your policy contains restrictions regarding pre-existing medical problems concerning the health of the people traveling and or other people upon whose health the trip may depend.

Property Claims: These claims are paid based on the value of the goods at the time you lose them and not on a ‘new for old' or replacement cost basis.

Policy Limits: Most sections of your policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example, for any one item or for valuables in total.

Policy Excesses: Under some sections of the policy, claims will be subject to excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is the excess.

Reasonable Care: you need to take all reasonable care to protect yourself and your property, as you would if you were not insured.

Complaints: Your insurance policy includes complaints procedure, which tells you what steps you, can take if you wish to make a complaint.

Money Back: Your policy may contain a cooling off period during which you can cancel the policy and get a refund, if you have a justifiable reason for being dissatisfied with the cover it provides.


▲Booking Conditions (Your contract with Omega Travel Limited)

Please read carefully as it sets out the booking conditions for your holiday. The Omega Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the general information forms the basis of our contract with you.

Our Commitment to You:

1. PAYMENT AND CONFIRMATION

Once you have booked and paid your payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons traveling and a binding contract between us will come into existence when we send our Confirmation & Account to you. ‘you' and ‘yours' means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage).

2. INSURANCE

All participants on our tours must have adequate travel insurance. If you take the cover featured in clause (3), the premium should be sent with your full payment and it is non-refundable. If you choose to take out alternative insurance, you will be required to sign the indemnity section of the booking form.

3. PRICE POLICY

In this brochure prices are correct at the time of publication (Dec 2003). We reserve the right to change prices from time to time. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Prices are based on the rates of exchange and subject to variation if there is an increase due to government action, a change in exchange rate, or increase in transportation costs or fuel prices. Any increase will be notified to you at least 4 weeks before departure. Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%, you will be entitled to cancel your holiday with a full refund except insurance premium.

4. AMENDMENTS – By us

If we have to make a major change to your holiday arrangement because we are forced to do so by circumstances usually beyond our control, we will inform you immediately and our objective will be to minimize your inconvenience. We will try to offer you alternative arrangements as close as possible to your original reservation. In the unlikely event that they are of inferior value we will refund the difference in holiday price and also provide you with compensation detailed below. You will then have a choice of (1.) Accepting the change of arrangement; (2.) Taking another available tour we offer at a similar price; (3.) Canceling your holiday with a full refund (without compensation).

Notice before departure

Compensation per person

More than 30 days

Nil

29 - 20 days

5.00

19 - 15 days

10.00

14 - 8 days

15.00

7 - 0 days

20.00

Clearly such compensation does not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, and closure of airports or similar events beyond our control.

5. CANCELLATION – By us

The lowest tour prices printed are based on an economic number of people travelling together. Should this required minimum number of participants not be reached, we reserve the right to re-cost the price or to cancel any tour up to 4 weeks before departure, in which case we would make a prompt refund of all monies paid.

If we cancel your tour at any time as a result of circumstances beyond our control, as defined under Amendments, we will inform you without delay and will offer you the choice of an alternative holiday, if available, or a full refund of all monies paid. Should we cancel your tour within 4 weeks of departure for reasons other than those beyond our control, you will be entitled to a full refund of all monies paid plus compensation payable in accordance with the scale set out under Amendments. However, no compensation will be offered if you default in payment of the balance by the specified date.

6. DELAYS AND BREAKDOWN

We wish we could guarantee to you that there is never be any delay or breakdown, but unfortunately delays or breakdown still occur. If and when this happens we will be on hand to look after you. If any delay or breakdown happened we would try to provide refresh meal when it is possible. Alternatively, we will give you 10 per person compensation for the first 5 hours delay or breakdown and a further 10 for each subsequent 5 hours delay up to a maximum of 30 per person unless you have a travel insurance policy (other than the one we offer) which provides such delay protection cover-in this case you must claim on your own insurance.

7. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier and where available our local agent or guide who will put things right. If you are not satisfied locally you must obtain written confirmation of the complaint raised and write to us within 28 days after your return, then we will deal with it promptly and fairly within the terms of conditions.

8. BROCHURE INFORMATION

All information contained in this brochure is based on information available at the time of publication. We reserve the right to change any brochure information before your booking is confirmed and the amended information will then form part of your contract with us. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

Your Commitment to Us:

9. FULL PAYMENT

You must pay full cost of your holiday at least 10 days before the departure date plus appropriate insurance premium if applicable. For insurance requirements see clause (12). Your payment and the issuing to you of a confirmation create a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking.

10. AMENDMENTS – By you

Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 30 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay an administration charge of 25 per person per alteration. However if the alteration is requested within 30 days before departure, it will be treated as a cancellation and you will be liable for the cancellation charges set out in clause (7).

11. CANCELLATION – By you

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the Booking Form and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges (percentage of tour price) as shown:

Period before departure

Cancellation Charge

More than 11 days

80

10 - 8 days

50%

7 days or less

100%

However, if you cancel your holiday due to Visa problem, you need to provide your visa refusal letter to us at least 5 days before departure,£25 will be retained as administrative fee and the rest of your payment will be refunded to you.

Note: Our travel insurance includes cover, under certain circumstances, against loss of cancellation fees and the premiums are not refundable.

12. YOUR INSURANCE

Adequate personal travel insurance is essential for your own protection. You must therefore take out for your whole party, either the holiday insurance we offer (details on Holiday Insurance section) or another policy giving at least as good cover before we will accept your booking. If you do not purchase our insurance at the time of booking, you need send us an letter to provide us with your alternative insurer. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. If you do not take out our insurance or provide us with details of your alternative policy within 14days of booking (or no less than 3 day before departure if booking within 14 days of departure), you will not have met with the terms and conditions of booking and we reserve the right to cancel your booking with cancellation charges as shown in paragraph clause (11) of those Booking Conditions.

13. YOUR RESPONSIBILITIES

a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas (see the Passport & Visa section)

b) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you (including any return travel arrangements).

14. YOUR COMPLAINT

We do our best to give you an enjoyable, trouble-free tour, but occasionally even the best laid plans can go wrong. If you have a problem or complaint you must tell us so that it can be sorted out on the spot. If your complaint cannot be resolved there and then, you must write to us with full details within 28 days of your return from your tour. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.

▲Tour Information

All about your booking process:

Our correct booking procedure = Filling booking form and sign your contract > Make payment > Documentation Preparation > Receipt of Documentation from Omega Travel > Apply for Visa > Final Confirmation > Departure.

All about your Accommodation and meal:

1. Basically hotels on your tour are 3 star hotels based on 2 adults sharing a standard room with facilities.Supplements may apply for any additional facilities. Three bedded rooms in other locations are usually twins with extra bed and space may, therefore, be reduced. The extra bed is usually a camp or folding bed.

Single supplement will be applied if those of you who are single travelers and want stay in a single room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.

2. Meals included in your tour are breakfast and maybe partially dinner. Breakfast may be Continental style or Buffet style. Continental Breakfast which is only included bread, milk, juice cereal, cheese and butter. Dinner (if any) could be Western food or Chinese food.

All about your touring holiday:

1. Hotels on your tour

It may be occasionally necessary to use alternative hotels to those shown on our hotel list. Such alternative hotels will be of an equivalent standard to those indicated and final details will be provided with your tickets. Hotels may sometimes be located outside the city centres in outlying areas but will still have access to the city for sightseeing.

2. Please bear in mind that our tour itineraries too may have to be changed for operational reasons, sometimes at short notice, or because of weather, road or traffic conditions, mechanical breakdowns, police activity etc.

3. Ferry Crossing

The tour is based on the short Channel ferry-crossing route, Dover-Calais. Details of your ferry crossing will be included in your travel documentation. However, we reserve the right to direct tours to alternative ports if necessary.

4. Escorted tours are accompanied by tour leader or local guides on the touring part of the itinerary, but not on days when there are no sightseeing tours included.

All about your cost:

1. Your holiday cost will be included tour fee, travel insurance, visa application fee (if any) and tip.

2. Child price (6 -12 years of age on day of departure) are available on certain tours. – see individual brochure pages for details. In our experience, younger children do not enjoy touring holidays and we, therefore, do not accept bookings for children under 6 years of age on coach tours. Please note that we cannot accept bookings from unaccompanied children under 16 years of age.

All about your passport & visa:

1. Your passport must valid for at least three months remaining.

2. If you want us to apply for the visa for you, you should 1) have a British Visa for over 6 months (not including 6 month) and still has at least one month remaining on the day of return from holiday; or 2) your British Visa valid for less than 6 month (including 6 months), your visa should be multiple entry, here comes two scenarios. If you are in UK you should apply visa in person with a confirmed return ticket. It takes about two months to complete the whole process. The better way is that you apply your Schegen visa when you are still in China.

3. If your British visa valid more than 6 months, then you do not need visa to Switzerland, otherwise you need apply Swiss Visa only when you are in China.

4. Document for visa:

The completed application form (two copies)

Two passport size photos

Passport with signature

Latest letter (one month old) from the employer or university

Latest bank statement showing a minimum of one thousand pounds balance

5. For those who with a dependant visa, you need provide an English notarisation of your marriage certification for your sponsor and birth certificate for your child.

6.Visa fee is non-refundable if visa application fails, although every effort will be made to ensure the success of visa application, yet in case of any possible visa failure Omega Travel shall not be held responsible in any way what so ever.

As travel regulations are constantly changing, we as a Tour Operator are unable to provide up-to-date information concerning such requirements, it is , therefore, our customers' own responsibility to ensure that you comply with all necessary Visa, Passport or other travel regulations. We can not accept any liability should your passport or visa requirements not be in order.

Licensing

Tours in this brochure are operated by Omega Travel Limited. A member of the Association of British Travel Agents (ABTA No. J3326). And bonded with major banks to protect customer holiday repatriation.

Booking Form

Please make sure you read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.